Get Help

How to get help

If you need help from our foodbank you must first try and get a voucher

Contact a referral agency to get a voucher

You can get a voucher by contacting an appropriate local support agency.  If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher.  The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.

Agencies we work with are listed below.  Even though their offices may have limited opening hours due to Covid restrictions, you should still be able to contact them by phone to get a voucher code which you can then bring to us. 

Housing Associations:

If you live in a property owned by a Housing Association, contact your Housing Support Officer for help with obtaining a food voucher.

  • Broadland Housing  (0303 303 003)
  • Freebridge Housing, Juniper House, Austin Street PE30 1DZ  (03332 404 444)
  • Homegroup
  • Sanctuary Housing (01553 692463)

Health or Social Care:

You can also obtain a voucher from your Social Worker, Health Visitor, Mental Health Team, Crisis Team and from Children’s Services.  If you are registered with one of the GP surgeries listed below, you can obtain a voucher there:

  • St James Medical Practice, County Court Road, KL
  • Southgates & The Woottons Surgeries
  • Vida Healthcare, Carole Brown Health Centre, Dersingham
  • Vida Healthcare, Fairstead Surgery
  • Vida Healthcare, Gayton Road Surgery
  • Vida Healthcare, St Augustine’s Surgery

General Referral Agencies: 

You can also get a voucher from some local schools, churches and the organisations listed below if you have a relationship with them.

  • Break Learning and Development Centre, Schofield house, Spar Road, Norwich (01603 670100)
  • Change, Grow, Live  (01603 514096)
  • Citizen’s Advice Bureau, St Margaret’s Lane PE30 5DS (0808 208 2138) Open Mon, Tues, Thurs 10am-2pm
  • Leeway Domestic Violence & Abuse Services (0300 561 0077)
  • Lily, King’s Lynn Borough Council (01553 616200)
  • MIND  (0300 330 5488)
  • Probation Service
  • The Benjamin Foundation, Right Tracks, 6-7 Railway Road, PE30 1NE  (01553 774444)
  • The Purfleet Trust, Pathway House, Austin Fields, King’s Lynn  (01553 767829)
  • Together UK, Littleport Street, PE30 1QF (01553 776555)
  • West Norfolk Carers (01553 768155)

The referral agency will discuss your situation and supply you with a foodbank voucher where appropriate.  They may also be able to offer you other support or help or refer you to other helpful organisations.

Struggling to get hold of a referral agency?

If you are struggling to get hold of a local referral agency, you can call the Help Through Hardship line for free (0808 208 2138) to speak to a trained, independent Citizens Advice agent.  Their helpline is open Monday-Friday 10am – 4pm.  This phoneline is busiest between 11am and 1pm, so call earlier or later if you can.  You’ll be able to talk to an agent confidentially about your circumstances and if needed, they’ll issue you with a foodbank voucher.  They can help address the causes of your financial struggles and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to.

Bring  your foodbank voucher or voucher code to your nearest foodbank centre

Click here to find out where we are and when we’re open!

When you arrive, we’ll welcome you and discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food.  Our aim is to provide non-judgemental support at the point of crisis.  In your food parcel will be a leaflet of contact details for useful organisations who may be able to help you resolve the situation you’re in.  We also have a Citizens Advice worker in our distribution centre who you can talk to confidentially to help you through your financial difficulties.

If you have any further questions our FAQs page may help, or feel free to give us a call.


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